What our Customers say...

Water Damage Testimonials

I can't say enough about the tremendous service we had from Austin Bruce's team. They came all the way down from NC to Orlando, FL to help folks like me and my family who had taken a beating from Hurricane Ian. After having knee-high water in the house, we had no idea what was going to happen, or how we could begin to recover. It was a real comfort to us to meet Austin and his crew (including John Brown, Isaac Cannon, and Rocco Willis), and to see them set quickly and professionally to work to deal with the situation. They worked tirelessly, and under tough conditions to dispose of our water-logged furniture and belongings, and to demolish the damaged drywall. Even though the place was severely damaged they treated my property with respect, and treated us with genuine compassion.

These are the guys that you want helping you in your hour of need. Lots of people promise to provide excellent service; Austin's team actually delivers. What a great crew!

Thank you SERVPRO! Everyone was so helpful when our Mom’s basement flooded. Savannah Weaver was exceptional. She was so kind and patient. Her assistance with and attention to our 87 year old mother meant so much to us. We just can’t say enough good things about Savannah and the SERVPRO staff!
Barbara Grinnell’s daughters

When a running (forgotten) faucet overflowed my laundry room sink and water flowed to my downstairs finished basement, you can believe I was so so upset...and embarrassed.
Jason and his team from SERVPRO came the very next day and started their very professional, very competitive clean-up process. Jason was wonderful, assuaging my worries and concerns, and answering all my questions patiently and completely. Within 5 days, the clean-up process was complete, my house is nice and dry now and ready for repairs. I cannot say enough good things about Jason and his team from SERVPRO. They are true professionals who care about their customers and the quality of their work.

They gave us clear timelines and delivered on time.

They've done a Wonderful Job

"I enjoyed working with Vince, Bill, and the whole crew when we had major water damage in our basement during hurricane Michael. They were quick to access the situation and come up with the best way to take care of the water damage. Very professional!! We will definitely use them again."

Dear Tanya, How can a person with wet ceiling, wet carpet, wet walls, and a broken water heater three weeks before Christmas be happy? Well, I am Because your staff has done their best to make this situation pleasant for me. Your office staff is very friendly, efficient and professional. Your technicians were very professional and knowledgeable. They all are clearly customer focused. Thank you for all you did and for hiring such great people!

To the owner of SERVPRO, I wanted to write to you let you know how impressed I am. I am so grateful to have Jonathan, TJ, Joe and Brent to come to my home. Their expertise, patience and perseverance in helping us resolve this problem was, top of the line! They undoubtedly care about their customers. I can tell they were trained very well and this says a lot about your company, and I would refer you to anybody who would like to receive such great service.

Your crew was very professional and answered/informed me of all the procedures. SERVPRO helped reduce my anxiety, because I felt very confident with them in my home.

SERVPRO is a very professional and respectful group of people. If you ever have to have work done do to a problem that is out of your control... Call Brian at SERVPRO!!

Brent and the Crew are AWESOME!! They helped make this process a bearable one.

No Improvements needed!!

Lorenzo Wood and Brent Cartette were wonderful to work with!! Lorenzo kept me posted along the way, they were very pleasant and hard working!! I would recommended them!!

This was our second water damage at our dads house, and SERVPRO of Winston Salem North Saved the day again! Lorenzo, Dale and Brent are Wonderful! Prompt, polite, efficient- could not have asked for a nicer crew! Thank you!

This is just a small token to thank you for all of your help with our basement the past few days. You are a great advocate, calming personality and process expert. What a help! Thanks you! Michaele and Carter.

We wanted you to know how much we appreciate all you have done for us in the past few days. We have told everyone we know how you were up all night and again the next morning. Thank you for your willingness to tackle this project and for all of your words of encouragement during those " Low Points". We know you are very busy, and we are so grateful that you still took the time to do your job "Right!" Bless You! Michaele & Carter