These people have taken care of me from start to finish. My problem was significant. It took 5 months for me have my sewer problems corrected. During that time, SERVPRO never forgot me. From the first call I made to the final resolution, I have been nothing but pleased. Vince Willis is a god. He came to my home at 11 pm on a Friday night to help me. And I should add that my Friday night problem was entirely unrelated to with the services I was receiving from SERVPRO. However, Vince came. At 11 pm. On a Friday night. These are professional people with a soul. I can't count the number of times Vince and others have contacted me to find out if there was any way they could help me with my ongoing sewer problems. When my flooring was laid, it was done quickly, competently, and it looks wonderful. I will always remember. And I will contact them again when I decide to have my carpeting replaced on my second floor. Hire these people! They are the real thing. And great fun. Vince made me laugh even when I was mired in sewage. Great people.

Last fall was a very trying time for me, multiple things went south all during the month of November. SERVPRO responded immediately upon my call when the lower portion of my house had water issues due to a broken water line. They immediately started the clean-up process and help preserve the items in those rooms. Once the adjuster was finished they gave me an estimate to correct the damage caused by the water and at the same time I mentioned I would like some additional work completed and where they able to do that work also. They provided an estimate for the additional work and once approved, they got to work to restore my downstairs as well as completing the additional work I requested. Everyone I spoke to throughout this process were courteous and helpful. I am impressed with their professionalism and follow through on checking in with me throughout the entire process.